How to fix “Message rejected by Google Groups”
Here at 3Bit we use Google Hosted Apps for email and calendar. For the past four years it has worked without any dramas.
We heavily use the Google Groups function. This allows you to have an alias, such as sales, support, info etc to forward to a group of mailboxes. Trying to send an email to sales (at) 3bit.com was giving us this strange bounce error:
Delivery to the following recipient failed permanently:
sales (at) 3bit.com
Technical details of permanent failure:
Message rejected by Google Groups. Please visit http://mail.google.com/support/bin/answer.py?hl=en&answer=188131 to review our Bulk Email Senders Guidelines.
A couple days back, when trying to login to the Google control panel, it asked for us to upgrade, which I agreed to. I thought the above error was a mis-configuration from the upgrade, so I deleted all our groups and re-added them - emails were still bouncing.
After spending most of today trying a multitude of different things, I stumbled across this answer:
I suggest you enable Google groups for business in your control panel dashboard. Click 'Add Services' when viewing your dashboard.
Once you have done this, disable Spam filtering in each of the affected groups. You can do this in the 'Spam Controls' tab in your group settings. Select the option 'post them to the group'.
This will fix the issue.
In the Google control panel, click Organisation & Users > (your domain) > Services. Scroll down the list and find Google Groups and make sure it's set to On.
For some reason, during the upgrade, ours switched off, and was causing the bounce messages above. Hopefully this post saves someone from hours of cursing and shaking their fist at Google.
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