My quest to topup a Telecom T-Stick

Dear Telecom,

Why do you make it so hard for me to topup my T-Stick (mobile broadband) when I run out of credit?  I sold my Vodafone data-card so we could start this new and exciting relationship together because your speeds were so much better, but you make it so hard to top up my account.

When I ran out of credit about 20 minutes ago you did this.

 
Why not show me my account (you already know who I am) and let me top up? One better, let me save my credit card number, so when I get close to running out, you top me up automatically. 

When I tried to login to Your Telecom you locked me out.

 
I had to pair with my cellphone, use Vodafone to buy a top-up voucher, then use the 0800 number to apply that to my account. 

Seriously, I'm offering you money, why do you not want it??

*sigh*

Lance Wiggs also blogs about some well overdue improvements to Your Telecom.