The answer is simple - it works, and it works really well.
For three years now, all of our 3bit.com/.com.au/.co.nz emails have been running off the Google Hosted Apps email platform. Like any IT start-up, we originally ran our own email server internally, but after dramas and headaches, and never-ending security and spam updates, we moved a few of our users over to Google as a trial - the reluctant remaining (and I admit, I was not keen initially) were pushed, and it's a decision that we haven't looked back on.
Some of the killer features include:
- Search. Plain and simple, this is the main reason we use Google - their web search works brilliantly, and using this to search years of archived email makes finding things really painless. Search options such as from:(email@example.com) has:attachment after:2010/7/11 before:2010/7/14 help refine searches even more.
- Accessibility. Whether it's through the webmail interface (which uses SSL), on a smart phone (or iPad), or in an email program such as Outlook or Thunderbird (POP3 or IMAP), all are supported. I now only use the webmail, instead of Thunderbird, as the keyboard shortcuts make moving and handling email quick. I achieve push email through Nokia's pseudo push email to my E71, without having to sell my soul to Blackberry.
- Spam. The false positive (emails marked as spam when they are legitimate) is low, and I get very few spam emails that pass through their filters. I don't need to pay a third party to filter my email first, or keep my own filters up to date - Google take care of it all.
- Storage - Each account gets a massive 25GB of storage - even with all our emails archived, our user average is around 14% used. We also don't need to worry about backups.
- Upgrades - We no longer needed a dedicated mail admin - by moving our mail to the cloud, upgrades are taken care of, and we don't experience any downtime.
Below is a short video about NZ Post going Google:
I highly recommend you take a look at Google's offerings, and as a blatant plug, if you want to setup a domain on Google, flick us an email or make a comment below.
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