On Monday my car was up for a 10k service, a Hometune technician turned up on time, left me a courtesy vehicle, and rang me later to advise what was needed. Front brake discs had to be replaced (which I was warned about by Firestone when replacing my tyres in January), and an oil change and new air filter. The seal on the rocker cover gasket was broken causing my car to leak oil. To my dismay, oil had also splashed onto the cam-belt, which meant it would have to be replaced as well (it had only just recently been done at my 100k servicing).
Hometune straight away admitted that they should've warned me about it when I had the cam-belt done, and since they'd forgotten to tell me, they were going to replace the cam-belt and clean up all the oil free of charge. They could've easily told me that the oil leak was bad and it damaged my cam-belt and I would've been none-the-wiser. I would've reluctantly paid for the cam-belt to be re-replaced, and cursed the day when I bought my car.
I'm very impressed with what the integrity they've shown with my last service, and it's nice to know that an industry where we often hear about people being ripped off through ignorance, that there are still some good guys about.
Their website: www.hometune.co.nz
Disclaimer: I gave Hometune a reference in August 2008, which we received a discount on our next servicing. I am not receiving anything for this blog post.
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